I post hereunder a draft copy of my reponse to the Ombudsmans recent letter. A letter advising me that he had decided that it would not be appropriate or justified to make my families complaints the subject of a formal Investigation under the Ombudsmans Act.
I seek assistance from the Public in relation to the wording of my letter so as to ensure that my response and request for a review of the decision is clear and concise. I would like to seek the Public's opinion on the manner and process used in relation to this issue.
Letter to the Ombudsman
I refer to your letter dated 16 March 2007 and am concerned about the amount of lies that the Department of Education/Selective Schools Unit has presented to you that you appear to have accepted on face value, despite the evidence/documents not supporting this view, especially given that this information has influenced your decision not to investigate these serious ongoing formal allegations.
I will deal with the allegations that I presented in sections as set out by you in your letter in response to me dated 16 March 2007:
1. The Minister for Education promised an investigation would take place, which did not occur.
You state in your letter that my letter to the then Minister for Education, Mr. Refshauge of 24 June 2003 crossed with another letter from the Minister to me dated 17 June 2003. This is not true. In my letter dated 24 June 2003 I refer to the Ministers letter dated 17 June 2003 – see attached and marked “A” and “B”. I was responding to the letter from the Minister dated 17 June 2003! The Minister then responded to my letter of 24 June 2003 on 4 August 2003 (see attached and marked “C”) saying that an investigation would be commenced and that Mr. Chris Carroll would contact me. This investigation is yet to take place and the evidence I have provided supports what I say to be the truth.
This raises serious questions in relation to the undated letter that you refer to with reference (RML 03/5996) – see attached and marked “D”. This undated letter was never previously seen or received by me. In that undated letter it states that the allegations have been previously responded to and that the Department is waiting for me to contact Mr. Wingrave. This letter is not dated and it bears the exact same reference as the letter from the Minister dated 4 August 2003 (RML 03/5996) saying that an investigation is to be commenced and that I would be contacted by Mr. Chris Carroll in relation to same.
On many occasions documents have been requested under the FOI Act in relation to this complaint and questions have been asked and never has this undated letter that you refer to ever shown itself, or been referred to, until now when provided by you? My concern is that these two letters with the same reference numbers (RML 03/5996) saying completely different things have met with foul play and the one from the Minister for Education to me dated 4 August 2003 advising that an investigation had been commenced has been internally changed with the undated letter that present a different internal picture of the situation.
Submissions produced under FOI clearly show that the information that was presented in the RML’s and Submissions was presented to the Minister for Education by those we allege are responsible, including draft responses, and what they presented was accepted on face value despite the fact that the evidence that was presented by my family clearly showed that the Department was not telling the truth.
You acknowledge that in ‘the undated letter’ it presents that my concerns were investigated by the Ombudsman’s office. You note and agree that this advice is not true. The whole letter and the 'so called' submission dated 2 July 2003 is based on misrepresentation and lies yet you allow it to be used and carry so much weight?
At no time was the Department waiting for me to contact Mr. Wingrave in relation to the formal complaint with respect to the handing of these matters. I was waiting to hear from Mr. Chris Caroll in relation to the investigation of the handling of the applications and complaints. I believed this process had been commenced and was taking place as per the Ministers letter to me dated 4 August 2003. I explained many times that there were two aspects to this complaint, the FOI aspect and the formal allegations of bias and misconduct and unfiar and unjust handling of the complaints. I was already in contact with Mr. Wingrave in relation to a meeting to discuss the documents and papers and had spoken to him on 30 June 2003 in relation to same as shown in the attached data sheet. I had also discussed the FOI aspects and requests and Mr Wingrave when the matter was listed at the ADT. On the day the matter was for hearing on 18 August 2003 we organized a viewing for 27 August 2007 of the test booklets and the department’s electronic records of my children’s answers; we had to use their electronic records as they destroyed their original answer sheets . At that meeting my family was bullied and harassed and we left without having been given a proper opportunity to do our job.
This was supposed to be an opportunity for my children to check their test papers and answers in a secure and safe environment but the meeting was sabotaged and my family left distressed.
I spoke by telephone to Mr. Wingrave on 30 June 2003 in relation to organising a meeting to discuss aspects of the documents/papers.I advised Mr. Wingrave that I was happy to meet, but I wanted an impartial person from the Department present and a Solicitor to be present, see attached extract from Data File and marked with the letter “E” Mr. Wingrave advised that he would have to seek instructions and get back to me . I requested a meeting many times with a Solicitor present and they refused to agree to a Solicitor being present .
I was subsequently told by Bob Wingrave that he would only see me personally about the matter and that it didn’t matter whether I found his excuses/explanations reasonable or even acceptable that the matter would be closed and correspondence from me filed without acknowledgment.
I wrote to the Minister for Education on 17 January 2004, see attached and marked the letter “F”, in relation to this advice and treatment received from Mr. Wingrave and in relation to the further allegations of bullying and victimization aimed at my children by Mr. Wingrave and others at the original test viewing in August 2003. My family left the viewing very distressed. I advised the Minister that I would not agree to meet alone with Mr. Wingrave or the others involved in this matter with regard to these serious allegations that included the bullying and harassment of my children by bureaucrats at the viewing. My letter was ignored and I was unable to get a response.
I requested this meeting again in a letter dated 4 March 2004, see attached and marked with the letter “G”. This request was also ignored.
Mr. Carroll DID NOT contact me as promised by the Minister for Education nor did any investigation take place. When I tried to enquire about the matter I was unable to get an answer or response as to what was going on. The matter was not investigated by the Department as promised by the Minister and it was not investigated by the Ombudsman therefore the issues and allegations are still outstanding in relation to the different allegations and different complaints made in the years 2000, 2001, 2002, 2003, 2004, 2005 and 2006 that involve three of my 4 children.
It concerns me that despite the fact that your letter clearly indicates and acknowledges that this matter has never been investigated that you can go on to say that it will not be investigated. The Minister ordered an investigation; Policy and Procedure require that allegations of this nature be subject to a formal investigation. The time frame in relation to this matter is irrelevant as all complaints were made in relation to the different instances well within the year and we have been for years trying to get issues addressed including fresh allegations of further and systematic victimization to no avail. The fact that the system has failed to provide my family with procedural fairness and natural justice in a timely, or any manner, should not be something that they can then use to justify ignoring and avoiding addressing allegations and/or formal complaints.
It is not the role of the Selective Schools Unit to decide for themselves what the terms of resolution should be. There are Policies and Procedures in place that deal with this process to ensure transparency, integrity and accountability that the Department has seriously breached, many times over.
- You did not receive an outcome to the “Responding to Suggestions, Complaint and Allegations” form you lodged in June 2004 in regard to your daughter Katie’s writing Ella test 2004 and your sons selective High School placement for 2004.
My complaint was that the reason given in the letter from the Legal office of the Department of Education for not investigating fresh allegations of bias and victimisation lodged in 2004 was that they referred to similar allegations as in 2002/3 and that these allegations have already been investigated. This is, by your own admission, NOT TRUE as these earlier complaints and allegations have never been investigated. My children and family have been denied procedural fairness and natural justice.
I note that you have provided a copy of Mr. Murn’s letter dated 2 July 2004 – see attached and marked “H”. I enclose herewith my response to him dated 18 July 2004 and marked with the letter “I”, together with his response to me dated 26 August 2004, marked with the letter “J”. You will note that in his letter dated 26 August 2004 Mr Murn also acknowledged that the investigation ordered by the Minister has not taken place.
3. Continued involvement of DET officers in dealing with your family despite your requests these officers should not be involved.
The fact that the complaints have never been accepted and properly acknowledged and investigated by the Department or the Ombudsman’s office have ensured that the people we allege are responsible have continued to be permitted to process my children’s applications and deal with my families complaints and to target, bully and discriminate against innocent children. The evidence I have provided clearly shows that these people were fully involved in my families further applications including playing an active voting role in the Appeals panels despite formal allegations against them and despite specific requests that they not be permitted to have anything to do with my family given the circumstances and nature of complaints against them. This is a clear breach as this is a conflict of interests/duties.
The Department of Education did not have an independent Probity Officer at the meetings, they had one of the officers from the Department, and the officer involved had already been involved in this matter and had been briefed, he was not impartial as he was presented to be.
4. Mr Dave Wasson’s participation in a decision making process despite evidence via Freedom of Information that he had “been fully involved in the matter of our previous complaints and other children”.
Mr Wasson, from the Educational Measurement Directorate was originally presented to us as somebody who had not had anything previously to do with this matter or my children and was therefore an impartial and unbiased person to process my younger daughter Amanda’s applications. The evidence produced under FOI clearly shows that this is not the case and that he was extensively involved in the matter with my older children and he was well aware that this matter had not been subject to an investigation as ordered by the Minister and knew of the allegations that were being made. He is factored into emails and is also mentioned and involved in numerous file memos that specifically refer to the fact that the investigation ordered by the Minister never took place, despite it being continuously presented as though it had.
- The failure of the DET to honour agreements made at the ADT in August 2003.
I again re-iterate. Mr Wingrave is one of the persons that I had made formal allegations against of bias and victimisation. I had advised the Minister for Education in January 2004 that due to the manner that he had treated my family previously and the seriousness of the allegations against him that we didn’t feel safe in his presence and that we wanted, and believed we should be entitled, to deal with impartial and independent persons in relation to this complaint. The Department would not agree to this. See Judgment from ADT dated 13 April 2006 annexed and marked “K” – 10 pages.
The agreements made at the Administrative Decisions Tribunal on 18 August 2003 have still not been honoured by the Department of Education. There are Policies and Procedures and Codes of Conduct in place that the Department has seriously breached, many times over.
If the DET is prepared to provide a safe environment with access to all the information required, including answer templates, in relation to all my children’s Opportunity Class and Selective High School tests, including my daughter Amanda’s I will be happy to have this aspect of the ADT agreement finalized. I also request that when the issues are being discussed in relation to the process used by the Department and in relation to the discrepancies shown on the documents that I will require an independent person to those involved from the Department of Education and a Solicitor to be present together with my support person and I seek that this appointment be at a later date to the viewing of the tests so as to enable us time to process the information presented at the viewing of the tests and prepare for the meeting. This is in line with the original agreement. I seek your written confirmation that this will be agreed upon and the Department will honour their agreements in full.
- Destruction of the following documents
- Selective school test paper and original answer sheets in 2002 for placement for 2003 for Danny Challita
Selective
School
test paper and original answer sheets in 2002 for placement in 2003 for Katie Challita.
You state in your letter that the documents were destroyed by the Australian Council for Educational Research Limited (ACER) shortly before the request was made to have them put aside. I put it to you that you have been told a lie. We requested these original documents be set aside under an FOI application end November 2002. The Department challenged our right to access these particular answer sheets and test documents. We corresponded extensively in relation to access to these original documents there was an internal review. On 16 May 2003 I lodged an Application at the ADT for forced access to these original documents – see attached and marked with the letter “L” On 18 June 2003 the matter was listed for planning meeting at the ADT see annexure marked with the letter M. I attach a copy of an email from John Lindsay from ACER that clearly states that the original answer sheets were destroyed on 18 June 2003 – attached and marked with the letter “N”. The same day the matter was listed for planning meeting at the ADT – see attached! The Department of Education is again lying and not telling the truth. The documents were not destroyed before the request was made to have them put aside, they were destroyed on the day the matter was being first put before the ADT to force access to those exact documents.
This clearly shows a breach in Policy and in the Ombudsman’s Maladministration or wrong Conduct Act.
These test papers were in relation to the initial, and at the time current, conflicts. They were not in relation to past conflicts as you have been advised. That you believe that
there is absence of evidence of wrong conduct by the authority is just bizarre given the evidence that my family have provided.
7. Provision of documents ordered at the ADT on 13 April 2006.
Throughout these matters and proceedings the Department of Education have used delay tactics so that time factors come into play, they have destroyed documents and tampered with scores and papers and avoided providing documentation even when ordered to do so by the Court. That I am forced to take the matter to the Supreme Court to get access to all the documents ordered by the ADT to be produced in April 2006 is just plain wrong. That I can find no avenue to get protection and justice for my children is unreal and grossly unfair.
8. That Ms Pollak gave evidence before the ADT in December 2006 that was “untrue and misrepresented the matter”.
You advise that the Ombudsman’s office is not permitted under the Ombudsman’s Act to investigate this type of conduct? This shows the Ombudsman’s office as being incapable of fulfilling its role as a corruption watchdog and investigatory body.
- Misrepresentation in Annual Report.
You state in your letter that I advised that the DET had misrepresented the financial implications of our complaint in the Freedom of Information section of its most recent Annual report. I advise that what I stated was that in the submissions by the Selective Schools Unit to the Ministers etc., produced under FOI, copies of which I forwarded to your office, it is noted in all submissions that there are no financial implications in relation to this matter and I know this for a fact not to be true as do you.
I advised you that the Annual report did not include the 2 (out of the three) FOI matters that progressed for hearing and were heard over 3 days in the Administrative Decisions Tribunal on 18 October, 29 November and 1 December 2005, see ttached and marked with the letter “O”. The annual report just refers to one FOI Application that the Judiciary Member referred back to the Department for consideration in relation to the fees the Department sought to charge. The report presents this FOI issue as though the complaint was withdrawn and this is not true – see attached Judgment by the Judiciary Member and marked with the letter “P”. There is no mention anywhere in the annual report that there were 3 days of hearings in relation to the other 2 separate FOI issues in 2005. This is significant and clearly shows that the Department is covering this matter up.
10. More recent decisions
You state that you have reviewed the papers that I have provided in relation to my daughter Amanda’s selective high school applications and that you do not believe these disclose evidence of wrong conduct by the authority that would justify investigation under the Ombudsman’s Act.
Despite the fact that we formally requested that Magda Pollak not be involved in anything to do with my daughter as there have been serious allegations made against her, documents produced under FOI and that are in your possession clearly show that my daughters Selective High School application was controlled and processed internally by Magda Pollak and given to others to sign their name as though it came from them. This is a clear conflict of duties/interests and is in breach of the Ombudsmans Maladministration and wrong conduct Act.
You will note in the Submission attached and dated 13 Januarry 2006 Magda Pollack makes reference to the IQ report lodged by my daughter to support my daughters application for Selective
High School
placement see annexure marked with the letter “Q” on page 4 of 8 pages. Magda Pollak presents the IQ report in the submission as the Stanford Binet LM (SBLM), she then goes on to say that this is an old outdated test that Gerric, (Gifted Research Centre at the University of New South Wales), uses to achieve higher inflated marks and it is an invalid test and that the Department of Education does not accept this IQ report.. This is a total misrepresentation of facts and a lie. The IQ report that we presented was the Stanford Binet (1V) see attached and marked with the letter “R”. The SB4 is not an old outdated report, it is a current and active report and findings are valid and accepted by the Department of Education. This is not the first time that Magda Pollak has misrepresented the type of IQ report presented in order to discount the findings and not factor it in.
This is a clear conflict of duties/interests and is in breach of the Ombudsmans Maladministration and wrong conduct Act.
My question to you once again is “What evidence do you need?” I have provided ample evidence of lies; bias, misrepresentations, tampering and manipulation just to name a few and it doesn’t seem to be enough. What does the Ombudsman require in order to investigate serious allegations that involve children?
Originally in relation to the earlier allegations made in 2002/3 with regard to my two eldest children I was advised that the Ombudsman would not investigate any of the allegations in relation to the Applications and Appeals because I couldn’t get (as they had either been destroyed or the Department wouldn’t provide it) the evidence/documents that the Ombudsman said I needed to prove, to their satisfaction, that the scores had been added up wrong in the first instance, see letter attached dated 28 April 2003 and marked with the letter “S”. The letter clearly states that the key issue was whether I had provided evidence that the department calculated the score wrongly. The Ombudsman considered we had not done so and refused to investigate or address the complaints. My family took the Department of Education to the Administrative Decisions Tribunal (ADT) to get these documents so as to prove what we knew to be true and what we are alleging. The ADT handed down judgment on the 13 April 2006 that the Department of Education was ordered provide the documents in relation to the calculation of the scores as sought. $25,000.00 later and sometime down the track my family was provided with the document that the Ombudsman’s office said we needed to prove the scores had been calculated wrongly and that was required in order to investigate the earlier complaints and, of course, the subsequent complaints and allegations. This document clearly shows that the Department has acted improperly in the calculation and presentation of the scores and this document was provided to your office in September 2006 with a request that the matter be subject to a proper and fair investigation so as to protect the children. Your letter makes no reference to that document or request and just states that the matter is now too old and closed.
You also do not appear to have addressed the issue of documents produced under FOI showing me as having been deemed vexatious early in 2004 by Magda Pollack, a key player that we allege is responsible, and the matter being presented in internal emails/memos as having been closed on that basis that I have been deemed a vexatious person. The Department of Education has never directly notified me of this, they have black-marked my family internally and unfairly without giving us an opportunity to defend ourselves. All our complaints and allegations were lodged in writing and as per policy and procedure require and were supported by extensive documentation/evidence. There was nothing vexatious in our correspondence just desperate pleas to be afforded procedural fairness and natural justice so as to protect the children.
Section 26 of the Ombudsman Act 1974 lists the following types of conduct that we can report about:
Contrary to Law (s.26(1)(a))
Unreasonable (s.26(1)(b))
Unjust (s.26(1)(b))
Oppressive (s.26(1)(b))
Improperly discriminatory (s.26(1)(b))Law or practice unreasonable, unjust, oppressive or improperly discriminatory (s.26(1)(c))
Improper motives (s.26(1)(d))
Irrelevant grounds/ considerations (s.26(1)(d))
Mistake of fact (s.26(1)(e))
Failure to give reasons (s.26(1)(f))
Otherwise wrong (s.26(1)(g))
There are numerous and excessive breaches in the Ombudsmans’ Act that have not been acted upon.
We request a formal review of the Ombudsman’s decision. This matter is serious as it involves systematic bias, victimization, discrimination, misconduct and a conspiracy to cover up that involves children. There are serious child protection issues that need to be addressed. My husband and I once again request that our family be afforded procedural fairness and natural justice and this matter be subject to a proper and fair investigation.
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